PCI-PAL PLC, through its subsidiaries, engages in the provision of payment card industry (PCI) compliance solutions and telephony services primarily in the United Kingdom, the United States, Canada, rest of Europe, and the Asia Pacific. It offers data secure payment card authorizations for call center operations; and Agent Assist, a PCI compliant solution for agents on live calls to enhance contact center customer experience. The company also provides PCI Pal Digital Payments, a solution that offers secure multi-payment methods with digital payments for contact centres; PCI Pal interactive voice recognition and intelligent virtual assistant/agent payments solution that enables customers to make payments 24/7; and Speech Recognition solution, detects primary speaker even in noisy environments, discerning languages, accents, and regional dialects with high precision. It serves clients in utilities, leisure, financial services, retail, logistics, and government sectors, as well as business process outsourcers and not for profit organizations. The company was formerly known as IPPlus plc and changed its name to PCI-PAL PLC in October 2016. PCI-PAL PLC was incorporated in 1999 and is headquartered in Ipswich, the United Kingdom.
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